Membership Terms & Conditions
These Terms & Conditions form a legally binding agreement between you (“the Member”) and London Grapple Ltd (“London Grapple”, “we”, “us”). By becoming a member, you agree to comply with these Terms & Conditions.
1. Membership, Payments & Refunds
1.1 Memberships are ongoing monthly agreements until cancelled in accordance with Clause 2.
1.2 Membership fees are collected automatically on the 1st of each month from the card you have saved on file via Stripe.
1.3 You must maintain valid card details on file at all times.
1.4 If payment is not received by the 5th of the month, your membership will be suspended until payment is received in full.
1.5 If payment remains outstanding by the 10th of the month, your membership will be cancelled. Outstanding fees remain payable, and you will not be permitted to train until they are cleared.
1.6 Membership fees are payable in full regardless of attendance.
1.7 No refunds or credits will be given for periods of non-attendance unless a freeze has been agreed in advance (see Clause 3).
1.8 Membership fees are non-refundable once a billing cycle has started.
2. Cancellations
2.1 A minimum of one full calendar month’s notice is required to cancel your membership.
2.2 All cancellation requests must be submitted by email to members@londongrapple.co.uk. Requests by phone, text, social media, or in person will not be accepted.
2.3 Notice is effective from the date your email request is received. Your membership remains active and billable until the end of the following full billing month.
Example: If you cancel on 10 March, your membership remains active until 30 April and you will be billed in full on 1 April.
2.4 Your final month’s fee is payable in full regardless of attendance.
2.5 A £25 rejoining fee applies if you return after cancelling.
2.6 Cancelling your card payment or failing to pay does not constitute cancellation. The required notice period still applies and fees remain payable until cancellation is confirmed under this clause.
3. Freezes
3.1 Freeze periods are available for any reason at London Grapple’s discretion.
3.2 Freezes have a minimum term of 4 consecutive weeks.
3.3 A freeze will start no earlier than one full month after your request is received and approved. Freeze periods cannot be backdated.
3.4 If a freeze starts mid-month, any unused days will be credited to your account and applied automatically when your membership is reactivated. Credits apply to future training fees only and are not issued as cash refunds.
3.5 All freeze requests must be submitted by email to members@londongrapple.co.uk.
3.6 A £25 freeze fee applies for each freeze period.
3.7 The maximum freeze period is three months. If your membership is not reactivated within three months, it will be treated as a cancellation and the rejoining fee will apply should you return.
4. Upgrades & Downgrades
4.1 You may request to upgrade or downgrade your membership (e.g. All Access, Grappling-Only, MMA & Striking-Only).
4.2 We require at least 7 days’ notice before your next billing date for the change to take effect in the following billing cycle.
5. Attendance, Conduct & Safety
5.1 All members must sign in before each class using the iPads provided in Mat 1 & Mat 2.
5.2 Members must follow all coach instructions for safety.
5.3 Members must report any significant injury sustained during class, including suspected ligament strains, joint injuries, concussions, dislocations, fractures, or anything that may limit safe participation.
5.4 Training in a manner deemed unsafe or outside instruction may result in immediate removal from class and possible termination of membership.
5.5 Members must treat coaches, staff, and fellow members with respect at all times.
5.6 Unsafe, abusive, or disruptive behaviour will result in suspension or termination of membership without refund.
6. Hygiene & Mat Safety
6.1 Members must maintain high personal hygiene standards:
Clean training kit
Trimmed nails
Footwear worn off-mat only
No training when ill or with contagious skin conditions
No training with open wounds
6.2 London Grapple may refuse entry if these standards are not met.
7. Junior Members & Parents
We want children to enjoy training in a safe, welcoming environment, and for parents to feel confident in how classes are run.
7.1 Parents/guardians are responsible for children before and after class. London Grapple is responsible for children only during scheduled class times.
7.2 Parents/guardians must remain on-site during class unless their child is old enough to attend the toilet independently - staff will not escort children to the toilet.
7.3 If your child is training in back-to-back classes across Mat 1 and Mat 2, parents/guardians must escort them between locations (approx. 50 metres apart, separated by a road within the estate).
8. Lockers, Valuables, Parking & Bikes
8.1 Lockers are available for member use during training.
8.2 Members should bring their own padlock to secure belongings.
8.3 Use of lockers is at your own risk. London Grapple accepts no responsibility for items left unsecured or overnight.
8.4 Bicycle racks are available for member use outside our Unit 17/Mat 1 (HQ) space. You must bring your own lock to secure your bicycle.
8.5 London Grapple does not provide parking permits. Members are responsible for ensuring they park in authorised areas and for paying any fines or penalties issued by parking control for vehicles parked on the estate.
9. Photography & Filming
We want to celebrate training and share progress, but always with respect for others’ privacy and comfort. These rules protect all members, especially children.
9.1 Members may take photos or short video clips for personal use, provided it does not disrupt classes or make other members uncomfortable.
9.2 Filming or photography of any person without their knowledge or consent is strictly prohibited.
9.3 Taking or sharing photos or videos of children other than your own is strictly prohibited without the explicit consent of their parent or legal guardian.
9.4 Members must seek consent from anyone identifiable in their photos or videos before posting online.
9.5 London Grapple reserves the right to request the removal of any content that breaches these Terms & Conditions, breaches another member’s privacy, or misrepresents the gym.
9.6 Breaches of this clause may result in suspension or termination of membership without refund.
10. Changes to Terms
10.1 We may update these Terms & Conditions with reasonable notice. Continued membership constitutes acceptance of the updated terms.
These Terms & Conditions exist to keep training safe, fair, and enjoyable for everyone. They also help the gym run smoothly, which allows us to serve our members better. Our priority is always to provide world-class coaching and a positive training environment. If you have any questions or concerns about these terms, please speak to a member of staff or email info@londongrapple.co.uk.